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Return & Exchange Policy

Please note: This policy is subject to change without prior notice. For the latest updates, we recommend reviewing this page periodically.

At Wheelsports, we love seeing happy riders! Our 30-Day Easy Returns Policy is designed to give you confidence and peace of mind with every purchase. Need help with a return or exchange? Our team is just a message away.

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Returns & Exchanges

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We offer a 30-day return window from the date of delivery for most products. Please check individual product pages for specific return eligibility.

To get your return approved, please:

  • Upload clear images and a video explaining the issue

  • Share as much detail as possible to help us understand the problem

  • Ensure the product isn’t part of our non-returnable category

 

Need an Exchange?

Wrong size or need a different product? Choose a hassle-free doorstep pickup and opt for Wheelsports Store Credit.
Store credits are issued within 24–48 hours after a successful pickup and can be used instantly on wheelsports.in to place a new order.

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Prefer a Refund?

Place a new order for the correct item, and we’ll issue a refund to your original payment method once your return passes inspection.

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Return Pickup & Shipping Options

We offer two convenient return methods:

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1. Doorstep Pickup

Available in most serviceable locations across Bangalore.
A ₹250 pickup fee will be deducted from your refund amount.
Pickup availability is subject to logistics partner coverage.

 

2. Self-Ship

If pickup is unavailable at your pin code or you prefer to ship it yourself, courier the item to our warehouse.
We’ll share the return address once your request is approved.

 

Refund Options

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We offer three flexible refund methods:

Refund MethodEstimated TimelineNotes

Store Credits 24–48 hours Issued after successful pickup and QC

Original Payment Method7–10 business daysPost-inspection; time may vary by bank/gateway

UPI Transfer (for COD)7–10 business days after product inspection

Note: For self-shipped returns, refund timelines begin after the item is received and approved by our Quality Check team.

 

Return Eligibility Checklist

 

To qualify for a return:

  • Product must be unused, unwashed, and in resellable condition

  • Must be returned with original tags, manuals, and packaging intact

  • No signs of tampering, damage, or broken packaging

  • Include receipt/proof of purchase

  • All free promotional items must be returned with the product

  • The item must be securely packed to prevent damage during return transit

 

Return Process

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  1. Initiate your return via the Wheelsports Returns Portal

  2. Once approved:

    • A pickup will be scheduled (if eligible), OR

    • You’ll receive our warehouse address for self-shipping

  3. Upon receiving the item, we’ll perform a thorough Quality Check (QC)

  4. If approved, your refund/store credit will be processed

  5. If QC fails, the product will be returned to you at your cost

 

Important Return Instructions

 

Before handing over the package to the courier:

  • Use original packaging

  • Ensure the item is securely packed to avoid transit damage

  • Any damage during return transit due to poor packaging may invalidate your return

 

Exclusions – Non-Returnable Items

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The following items cannot be returned or exchanged:

  • Bicycles, Trainers, Wheels, Floor Pumps, Framesets, Forks/Suspensions

  • Work Stands, Tool Kits, Car Racks, Wetsuits, Bike Bags/Cases

  • Nutrition Products, Sunglasses, Smartwatches, Spokes, Nipples

  • Display Stands, Pannier Racks, Small Parts

  • Refurbished or clearance items

Returns sent without prior approval or confirmation will not be accepted.

For any assistance, reach out to the Wheelsports Support Team – we’re here to ensure your cycling experience stays smooth and stress-free.

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